Privacy Policy
This Privacy Policy explains how Mildcoastline collects, uses, stores, and shares personal information when you visit our website, request services, or engage with our people and consulting offerings. We aim for clear, concise statements so you can understand your choices and rights.
Privacy overview
Mildcoastline respects your privacy and is committed to protecting personal data. We collect only information that is necessary to provide our services, respond to inquiries, or meet legal obligations. Information collected can include contact details, business affiliation, service preferences, communications history, and limited technical data from website visits. When organizations engage us for performance management services, we may process employee-related data strictly under contractual terms with that client, consistent with applicable law and with appropriate safeguards. We use personal information to deliver services, manage relationships, provide support, and improve our offerings. We rely on lawful bases such as consent, contract performance, legitimate interests, and legal compliance to process personal data. We do not sell personal information. If you have questions about data we hold, how it is used, or if you wish to exercise privacy rights, see the contact details below to request access, correction, or deletion where applicable. We keep our privacy practices transparent and review them periodically to reflect changes in services or law.
Data we collect and sources
We collect data to operate effectively and to provide tailored services to clients. Information collected may include personal identifiers (name, job title), contact details (email, phone), organizational context (team, manager, role), and service-specific records such as coaching notes or development plans when provided under a client engagement. When you use our website, we collect technical data such as IP address, browser type, pages visited, and referral information to understand and improve site performance. We may also retain transactional records for communications, proposals, and contractual documents. Sources of data include information you provide directly, information provided by client organizations under contract, and automated sources such as analytics tools. For client work involving employee data, we process data only under a data processing arrangement or contract with the client and according to their instructions. We limit collection to what is necessary for stated purposes and apply access controls to restrict who can view or manage sensitive information.
How we use personal information
We use personal information to deliver services, support communications, and operate our website. Uses include: responding to contact requests and proposals, administering client engagements, providing coaching and manager enablement, maintaining client records, invoicing and compliance, improving our offerings and website experience, and detecting or preventing fraud. For analytics and product improvement, we may aggregate or pseudonymize data so insights do not identify individuals. Where required by law or contract, we may share necessary data with trusted service providers who perform functions on our behalf, such as cloud hosting, analytics, secure file storage, or professional advisors. We require those providers to maintain appropriate security and confidentiality standards. For client engagements we may transfer or process data in locations necessary to serve the engagement; when cross-border transfers occur we rely on lawful transfer mechanisms and contractual protections. If you ask us to remove or restrict processing of your data, we will comply to the extent permitted by law and contract, and we will explain any limitations that apply.
Cookies and analytics
Our website uses cookies and similar technologies to operate the site, measure performance, and provide a better experience. Essential cookies support site functionality and accessibility. Non-essential cookies, including analytics cookies, help us understand site usage and improve content and navigation. We use a minimal set of analytics tools to capture page visits, device types, and referral sources in aggregate form. You can accept or reject non-essential cookies through the cookie consent control located on the site. If you reject non-essential cookies, analytics will be limited, but the core site functionality will remain. We do not use cookies for advertising or profiling of personal interests. For details about cookie categories used and how to opt out, contact us at [email protected].
Your rights and choices
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, restrict processing, or obtain a copy of your information. You may also have the right to object to certain processing or to request data portability. To exercise these rights, contact us using the details below and provide sufficient information to identify the records you seek to access or change. Where a request involves data held in a client engagement, Mildcoastline will coordinate with the contracting client when appropriate, as the client often remains the data controller for employee records. We will respond to verified requests within applicable timeframes required by law. You may also manage cookie preferences directly via the cookie control. If you have unresolved concerns, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction.
Security and retention
We implement administrative, technical, and physical measures to protect personal information appropriate to the sensitivity of the data and the risks involved. Measures include access controls, encryption where feasible, secure backup, monitoring, and third-party due diligence. No system can be guaranteed fully secure; however, we regularly review and update security practices. We retain personal data only as long as necessary to fulfill the purposes described, to meet legal, reporting, or accounting requirements, or to resolve disputes. Retention periods vary by data type and context; for example, contact records for prospective clients are retained for a limited period to allow future communications, while client engagement records are retained per contractual obligations and professional recordkeeping standards. If you require specific retention information, contact us using the details below.
Contact and updates
If you have questions about this Privacy Policy, to exercise your privacy rights, or to request more information about our data handling, contact us: Mildcoastline, 1284 Harborview Drive, Suite 210, San Diego, CA 92101, United States. Phone: +1 (619) 555-0143. Email: [email protected]. We review this policy periodically and may update it to reflect changes in our practices or legal requirements. Significant changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted indicates acceptance of the updated policy.