Terms of Service
These Terms of Service (the "Terms") govern your access to and use of the Mildcoastline website and any services provided directly by Mildcoastline. By using our website or engaging our services, you agree to these Terms. If you are entering into an engagement with Mildcoastline on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms. If you do not agree to these Terms, please do not use our website or request services. These Terms should be read along with our Privacy Policy, which explains how we collect and process personal data in support of our operations and services. Mildcoastline reserves the right to update or modify these Terms at any time; material changes will be posted on this page and communicated where feasible. Continued use after an update indicates acceptance of the revised Terms. For questions, contact us at [email protected] or by phone at +1 (619) 555-0143.
Scope of services and engagement
Mildcoastline offers consulting services, workshops, manager enablement programs, process design, and analytics related to performance management. Specific deliverables, timelines, and responsibilities are set out in separate engagement letters, statements of work, or contracts. Those documents, when executed, control the scope of work and any client-specific terms. Our website content, articles, templates, and public resources are provided for general informational purposes and do not constitute professional advice tailored to your organization. Any pilot, implementation, or project will be governed by the relevant signed agreement. Clients remain responsible for providing accurate information, obtaining necessary consents for any employee data shared, and ensuring their use of recommendations complies with applicable laws and internal policies. Fees, payment terms, and cancellation policies are defined per engagement. Mildcoastline may subcontract certain services to trusted providers, and clients will be informed where applicable. We aim to work collaboratively and transparently to deliver agreed outcomes while managing risks and maintaining confidentiality of client information under contractual protections.
Use of the website and user responsibilities
You may use Mildcoastline's website for lawful purposes and in accordance with these Terms. You agree not to misuse the site by transmitting malware, attempting unauthorized access, or interfering with normal operation. You must not use the site to store or transmit infringing, obscene, or otherwise unlawful material. We grant a limited, non-exclusive, non-transferable license to access the public site content for personal or internal business use. Any feedback, suggestions, or contributions you provide through our site or communications become our property and may be used freely. If you submit content related to job applications, case examples, or other materials, ensure you have the necessary rights to share those materials and avoid sending confidential client data unless previously agreed with us. Mildcoastline may suspend or terminate access for misuse or suspected illegal activity. We strive to keep the site available and accurate, but we cannot guarantee uninterrupted operation and reserve the right to modify or discontinue features without prior notice.
Intellectual property and license
All intellectual property rights in the Mildcoastline website, designs, text, images, templates, and software remain the exclusive property of Mildcoastline or our licensors. Except for the limited license to access and use public content, no rights are granted to copy, modify, distribute, or create derivative works without our prior written permission. For client engagements, ownership of deliverables and licensing terms will be specified in the engagement contract; typically, clients receive a license to use tailored materials for internal business purposes while Mildcoastline retains ownership of underlying methodologies and pre-existing materials. If you believe your IP rights have been infringed by material on our site, contact us so we can investigate and address the concern promptly. We encourage proper attribution and compliance with third-party license terms when using any resources or templates provided publicly.
Disclaimers and limitation of liability
To the fullest extent permitted by law, Mildcoastline provides services and site content "as is" without warranties of any kind, whether express or implied, including warranties of accuracy, fitness for a particular purpose, or non-infringement. We do not guarantee specific business outcomes from adopting recommended practices; results depend on many factors beyond our control. In no event will Mildcoastline, its affiliates, or licensors be liable for indirect, incidental, special, punitive, or consequential damages, or for loss of profits, revenue, data, or business opportunities arising from your use of the site or our services, even if advised of the possibility of such damages. Our aggregate liability for claims arising from the services shall be limited to amounts paid by the client to Mildcoastline under the applicable engagement in the twelve months preceding the claim, except where law prohibits such limitation. These limitations do not affect statutory rights that cannot be excluded under applicable law. Clients should evaluate risks, seek independent advice where required, and ensure appropriate internal controls when implementing new performance processes.
Indemnification and third-party services
You agree to indemnify and hold harmless Mildcoastline and its personnel from claims, liabilities, losses, and expenses arising from your breach of these Terms, misuse of the site, or improper use of deliverables. For services that rely on third-party tools, platforms, or datasets, we act as a facilitator and will disclose known dependencies in the engagement documents. Clients remain responsible for complying with the third-party terms and for ensuring any employee data shared with Mildcoastline has the appropriate legal basis and consents. We will not be responsible for third-party performance, and any remedies related to third-party services should be pursued directly with that provider unless otherwise agreed contractually. We expect collaborative cooperation to resolve issues promptly and to pursue equitable remedies where harm arises from actions of either party.
Governing law and disputes
These Terms and any engagement agreements with Mildcoastline will be governed by and construed in accordance with the laws specified in the applicable contract; absent a contract specifying otherwise, the laws of the State of California, United States, will govern these Terms without regard to conflicts of law principles. Parties agree to attempt to resolve disputes amicably through good-faith discussions and, where relevant, mediation before pursuing litigation. If litigation is necessary, the courts located in San Diego County, California, will have exclusive jurisdiction, to the extent permitted by law. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect confidential information or intellectual property rights.
Contact and effective date
For questions about these Terms or to request copies of signed engagement documents, please contact: Mildcoastline, 1284 Harborview Drive, Suite 210, San Diego, CA 92101, United States. Phone: +1 (619) 555-0143. Email: [email protected]. These Terms are effective as of January 1, 2026. We may update these Terms from time to time; material changes will be posted on this page with an updated effective date. Continued use of the website or services after changes are posted indicates acceptance of the revised Terms.